Shipping Policy
Orders are shipped USPS First Class Mail ® unless other options (USPS Priority Mail ®) are requested during checkout.
Orders received before 09:00 (EDT) are shipped the same business day.
Orders received after 09:00 (EDT) are shipped the next available business day.
All orders include USPS Tracking & Delivery Confirmation.
We ship Monday through Friday from: EMMAUS, PA, 18049
Orders are shipped USPS First Class Mail ® unless other options (USPS Priority Mail ®) are requested during checkout.
Orders received before 09:00 (EDT) are shipped the same business day.
Orders received after 09:00 (EDT) are shipped the next available business day.
All orders include USPS Tracking & Delivery Confirmation.
We ship Monday through Friday from: EMMAUS, PA, 18049
2023 USPS HOLIDAY SCHEDULE
Return Policy
Return instructions
- RETURNS are accepted within 30 days of USPS Delivery Confirmation notice to your address.
- REFUNDS: Buyer pays return postage. Buyer must return unopened, undamaged item(s) in original packaging and state reason for return.
- A 15% restocking fee and Seller's original shipping charges will be deducted from the original payment.
- RETURNS FOR INCORRECT ADDRESS: 15% restocking fee and Seller's original shipping charges will be deducted from the original payment.
- REPLACEMENT for DAMAGED or INCORRECT ITEM(S) ORDERED: In case of item(s) being damaged during shipment or Buyer ordered an incorrect item, Buyer pays return postage and returns item in original packaging, stating the reason for the return and has the option of a refund or replacement of the item(s). Seller's original shipping charges will be deducted from the original payment in case of refund.
Return instructions
- Before returning your item(s), please call Eagle's Sparrow Pet Supplies through our "Contact us" tab above, for approval.
All returns must be shipped with original packaging.
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